At Fortuna, we want to see all our players enjoy their gaming experience, provide a safe gaming environment for them, and ensure everyone is gambling comfortably.
As a responsible Czech gambling operator that complies with local and international regulations and standards, including Gambling Act No. 186/2016 Coll., we’re obliged to offer self-restricting limits to all our players. If you feel you don’t need any limits, you can of course dismiss them individually, but they’re there for a reason - to help you.
But wait, it doesn’t stop there. We’re committed to more than meeting legal requirements, we’re serious about ensuring a great gambling experience, and that starts at senior school. In collaboration with the Rubikon project our educational roadshows travel the length and breadth of the country teaching how taking the right approach to gambling means you can stay safe and have fun.
To keep gambling fun, and most importantly safe, even for the more vulnerable amongst us, it’s critical to work together. Starting with the industry itself in the form of regulators, individual companies and experts, through to us, the players.
At Fortuna, as a leading global operator, we respect market trends and draw on the latest and greatest innovations and experience from around the world. Based on this, we’re proud to say that in cooperation with local and British consultants, we’ve developed our own tool - Fortuna Player Protection (FPP) - which is able to automatically detect potential risks based on defined parameters, and notify you about them in a timely manner.
A momentary lapse of attention while driving can catch anyone out. That’s why car manufacturers include driver assistance systems to help us prevent possible accidents. They make us feel better, and they reduce the number of accidents. This is exactly the same principle of how our FPP tool works!
We offer a range of tools to help keep your gambling under control. All limits can be defined and modified at any point via your profile settings. Once logged in, simply choose „Settings“ and then „Setting User Limits“. Set one, set two, or set them all, to suit your needs.
You can control your spending and only gamble within your budget by setting your own daily and/or monthly bet limits.
Once the limit is reached, no more bets are accepted and you’ll have to wait until the start of the next period to bet again.
To ensure you don’t lose more than you are willing to, you can set your own daily and/or monthly loss limits.
This limit considers the amount wagered with each bet during the chosen period and each bet is considered as a losing bet until it is resolved.
You can define how often you would like to login to your accounts quickly and simply by setting a monthly login limit. The limits are reset on the first day of each month at midnight.
You can determine the length of your playing session by setting a daily login timeout. Once the chosen period had passed, you will be logged out automatically until the timeout period is reset at midnight.
You can set curfew time to determine the time you would like to have between your playing sessions. Once you logout from your account, you will not be able to log back in until the chosen period has passed.
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If setting spend or time limits is not quite enough, or you feel you just need to press pause, we also offer two options to quit for a while.
If you feel like you need to take a short break from gambling, you can request a Time Out, or a so-called account suspension for a set period of time, for example, a day, a week, a fortnight, a month or so forth.
If you consider taking a longer break from gambling or are concerned about your gambling, you can exclude yourself from our sites.
Please contact our support team to request either of the above options. We can be reached via email at [email protected] or alternatively via phone at (+385) 800-600-100. We’re here for you, and happy to help.
